Help center

No. Buyers open your event link, pick seats or how many tickets, type a name and email, and pay with a card. Apple Pay and Google Pay show up when their phone supports them.

The confirmation email has an Open your tickets link. That page holds a QR code for each ticket. They show it at the door. No password, no download, and no printing.

From the same page they can add the event to their calendar, send a ticket to someone else, or ask for a refund. If they lose the email, they can get it again at Find my tickets.

No. Parents, buyers, donors, and volunteers never make a SizzleGo account. You sign up for a slot, buy a ticket, give to a fundraiser, or book a conference with just your name and email.

Your confirmation email has the links you need to see or change what you did. Keep it handy.

Your family home

Want everything from every school in one place? Go to SizzleGo.com/home and sign in with an email link or a 6 digit text code. There is still no password and nothing to create. See your family home.

The family portal

Some schools use a family portal to show grades, attendance, and fees. It still has no password.

1. Open the family page link your school sent you.
2. Type the email address the school has on file.
3. Click Email me a link.
4. Open the email and click the link. You are signed in.

Good to know

• If no email arrives, the school may have a different address for you. Ask the front office to check it.
• There is no password to forget or reset.
• Your school's grades, attendance, forms, and fees also show on your family home at SizzleGo.com/home.

No. There is no account and no password. To book, a parent types the student's name, their own name, and an email, plus a phone number if the school asks for one.

The confirmation email has a Manage Schedule link to change or cancel. If the email is lost, Find Your Schedule on the booking page sends the links again.

No. A team section gathers what the team already runs in SizzleGo and links to it. It does not register players or take money itself.

• Team registration and entry fees: use a tournament under Signups, then Tournaments.
• Volunteers, snack schedules and carpools: use a signup sheet.
• Fundraising: paste a fundraiser link into Donate link.

Only by Stripe. When you connect Stripe under Settings, then Billing, Stripe confirms your organization and bank account. Once Stripe says you can take payments, you can publish. There is no separate SizzleGo approval to wait for.

Stripe may turn on payouts to your bank a little later than payments, while it finishes its checks.

No. Tournaments do not send match reminders or score alerts by text. When a captain registers, they get an email with their team page. The public tournament page shows the bracket as you enter results, so teams and families can check it from their phones. To reach captains, use the captain emails in the Teams table. A newsletter started from Campaigns can also reach people by email, but only contacts who opted in to marketing.

When you click Generate bracket, Generate schedule, or Generate pools, SizzleGo places only confirmed teams, seeded by registration order or at random, whichever you picked. For pools then bracket, the top teams in each pool move into a playoff bracket when you click Generate playoff bracket. As you enter results, winners advance on their own. The public tournament page shows the bracket and standings so families can follow along.

Accessible seats are marked on your seat map with their own symbol. Buyers pick them on the same page, at the same price as nearby seats. A buyer can pick the seat next to it for a companion in the same order.

Nobody is ever asked for proof of a disability.

Good to know

• Which seats are accessible is set in the seat map. To change them, email hello@sizzlego.com.
• The app does not hold accessible seats back or pair them only with companions. If you need some held, block them in the map and give them out with comp tickets.
• General admission events have no seats, so plan accessible space in the room yourself.

Give them the door PIN. Set it on the signup's Check-in and safety card. Volunteers scan each QR code with their own phone camera, type the PIN once, and tap Unlock check-in. They never see your dashboard. The phone stays unlocked for that signup for 30 days, and saving a new PIN locks every phone out. Scanning tickets for a play or game is part of EventTicketGo. See What do our door volunteers need?

Open your confirmation email and tap Manage Schedule. To move to another time with the same teacher, pick it under Select a New Time and tap Change Time. To cancel, tap Cancel Appointment. Your old time is freed for another family right away.

Lost the email? On the school's booking page, use Find Your Schedule. If the cancel button is grayed out, call the school office. More in book, change, or cancel a conference.

Conferences have their own tool, SchoolConferenceGo. Go to Conferences in the menu, or pick Parent-Teacher Conference under Browse templates on the Signups page. Set the date, times, and slot length, add your teachers, and publish. See Create a conference.

Open the night under Conferences and click Book for a family. Pick the Teacher (then Show times), type the Student and Parent name, and click Book. Email and phone are optional. Then check them in on the Check-in page.

Only times that have not started yet are offered. This works even after you close booking for families. There is no separate first come line mode; every meeting has a time.