Help center

No. There is no setup fee and no exit fee for EventTicketGo. On the Free plan you pay nothing up front, only the payment fee on money you collect. Community is $399 a year or $39 a month if you want every product and no limits. See pricing.

Your data leaves with you. Open any event under Tickets and use Download attendees (CSV) in the Attendees section. It lists every ticket, the buyer, the seat, and the check in time. Every buyer is also saved in People, your one contact list.

Yes, one ticket at a time, with no account.

1. Open Open your tickets in the confirmation email.
2. Under the ticket, tap Send this ticket to someone else.
3. Type Their name and Their email, then tap Send it.

The new person gets an email with their own link and QR code. The old QR code stops working, so only the new holder gets in. They can send it on again the same way.

Good to know

• Transfers close when the event starts, and a ticket already scanned at the door cannot be sent.
• The money stays with the first order, so a refund still goes back to the person who paid.
• Organizers see who has each ticket in the Attendees list, marked "from" the buyer.

Yes. Go to Settings and scroll to Branding. Upload your School logo, pick a Brand color, and click Save branding. Only an owner or admin can do this. Your logo and color show on your dashboard and on the pages families see, like signups and ticket sales.

Yes. Open the night under Conferences and use Add teachers or Import CSV. The new teacher gets the night's full grid of times and appears on the booking page right away, even while booking is open.

Then click Email each teacher their link, or copy the new teacher's link from the Teacher link column and send it yourself.

Yes. After you book one teacher, tap All Teachers and book the next. Your details are filled in for you.

• You can book each teacher once per child.
• Two of your meetings cannot be at the same time.
• Your school may set a maximum per family. The page shows it near the top.

For several children, the planner finds back to back times for you. See booking for several children.

Yes. Go to Settings, then Billing, and click Manage billing. Cancel there. Only an owner or admin can do it.

You keep your plan until the end of the period you paid for, then move to Free. Nothing is deleted. On Free, SchoolConferenceGo stays on only if it is your one picked product.

You choose it per event, on the create page under Price, in Who pays the fee:

• Buyer, shown before paying adds the fee on top at checkout. You keep the full ticket price.
• We do, out of the ticket price keeps the price as printed. The fee comes out of what you receive.

After you create the event, the choice is locked for that event. The event page shows it next to Prices. Changing it later would change what earlier buyers were charged. To switch, use Duplicate to start a fresh copy, or pick the other option on your next event.

Card processing is inside the one fee, so there is nothing separate to split.

Yes, you pick one or the other. When you create the tournament, tick Charge an entry fee (paid to your Stripe account). Under Charge, choose Per team or Per player, then set the Team price ($) or Player price ($). The captain pays when they register the team. Leave the box unticked for a free tournament.

Yes. When you create a signup, open Signup form on the needs step. Tick Ask for the student's name and class if you need it, and add up to three extra questions with an answer type of Text, Number, or Choices. On a signup you already made, use the Questions card on its page, pick Short answer, Choice, or Number, and click Save questions. Answers show next to each name and in the CSV.

Yes. Refunds are made by the school or group that runs the drive. Their name is at the top of the drive page and on your emailed receipt. Contact them and say which gift you want refunded.

When they refund it, the whole amount you paid goes back to the same card, fees included, and you get an email. It can take several business days to show on your statement.

If you give every month and want it to stop, use the link in any monthly receipt. You do not need to ask anyone.

Yes. Your emailed receipt is your record of the gift. It comes right after you give, and you do not need an account.

What the receipt shows

• The amount you gave, the drive, and the student it was for, if any.
• What was charged and the date.
• Whether you covered the fee.
• If the school or group is a 501(c)(3) nonprofit, a line that says so, with its EIN when it is on file, and that no goods or services were given for the gift.

Good to know

• Monthly gifts get a new receipt each month.
• A pledge gets its receipt when it is charged, after the count.
• Store purchases get an order receipt. You got something back, so it is not a tax deductible gift.
• No 501(c)(3) line? Ask the school or group if your gift is tax deductible. Their name is on the receipt.
• Lost it? Search your email for "Thank you for your" and the group's name, or ask the group. They can see every gift.
• SizzleGo does not give tax advice. Ask a tax professional about your own return.

Yes. Go to Team, enter their Email, and pick an access preset. PTA volunteer can build and edit signups, fundraisers, and ticketed events. Click Send invite. They get an email to join, with their own sign in, so nobody shares a password. The Free plan includes 2 organizers. Community and up include unlimited.