Help center
Answers, step-by-step guides, and a way to reach a person, for every SizzleGo product. Pick your product, search, or ask us.
Guides
Add and update emergency contacts
Keep up to eight emergency contacts per student, in call order, and mark who may pick up.
Add no school days, early dismissals, and events
Put no school days and early dismissals on the school calendar. Families get a reminder the evening before.
Ask families about an unaccounted absence
Notify a family when their child is marked absent and nobody called. The family taps a link to answer and the student clears.
Chase families who have not signed a permission slip
See who is still waiting, send a reminder with one tap, and let the automatic reminders handle the rest before the due date.
How to report an absence or late arrival
Tap the link the school emailed you, pick your child and a reason, and the office knows. No app, no password.
Import or update your student roster from a CSV
Upload a CSV of students and guardians, check the preview, then apply. Import again any time and students update in place.
Import your roster from your SIS with OneRoster
Upload a OneRoster 1.1 export from PowerSchool, Infinite Campus, Skyward, or Clever. Preview it, then apply. Safe to import again.
Join or leave the class directory
Choose whether other families in your child鈥檚 class can see your name, email, or phone. Everything is off until you turn it on.
Log nurse visits
Record who came to the nurse, why, what was done, and whether they went home. See any day and export it.
Mark a fee paid in cash or by check, or waive it
A parent brought cash or a check to the office, or you want to forgive a fee. Mark it on the fee page or the student鈥檚 fees page, and undo it if you made a mistake.
Pay school fees by card
See what you owe the school and pay one fee or several at once by card from your family page. No account or app needed.
Print emergency cards and class emergency rosters
Print one student's emergency card, or a whole class roster with allergies, who to call, and who may not pick up.
Quick answers
What happens if two parents pay the same fee? 路 FrontOfficeGo
It refunds itself. Sometimes two guardians pay the same fee at almost the same moment, or a parent pays by card just as you mark the fee paid in cash. The first payment counts. The second card payment goes back to that card in full, card processing included.
The parent whose payment went back gets an email titled Refunded: that fee was already paid. It tells them nothing else is needed. You do not need to press anything.
Good to know
- The fee page shows the fee paid once, by the first payment.
- In Money, the second payment shows as refunded, so your totals stay right.
- To refund the first payment too, use Refund on the fee page. See Refund a fee or a permission slip fee paid by card.
Where does fee and permission slip money show up? 路 FrontOfficeGo
All of it shows on the Money page in the rail, next to tickets and fundraisers.
Card payments
- Fee and permission slip payments show in the By tool table on the FrontOfficeGo row.
- Each payment also shows in Recent activity.
- The money goes to your Stripe account and pays out to your bank. Next payout shows when it arrives.
- The school gets the full fee. Families pay the card processing on top.
- Refunds show as a minus in the Refunded column.
Cash and checks
- When you mark a fee Cash or Check, it shows as a line like Cash at the office.
- A note under the totals adds up all cash and checks taken at the office.
- That money is already in your hands, so it is never part of a payout.
Good to know
- Owners and admins can tap Download CSV on the Money page for your bookkeeper.
- For one fee, the fee page has its own Download CSV.
Still need help?
Tell us what you are trying to do and we will get back to you by email, usually within one business day, sooner during a live event.
For tickets and events, the Ask assistant answers most questions in seconds.