Help center
Answers, step-by-step guides, and a way to reach a person, for every SizzleGo product. Pick your product, search, or ask us.
Guides
Add your logo and brand color
Upload your logo and pick a brand color in Settings. They show on your dashboard and on the pages families see.
Add your school logo and name
Your logo and organization name show at the top of the conference booking page. Set them in Settings.
Add your team schedule
Type the season schedule into one box, one line per game or date, and it shows on the team section.
Add your ticket to your calendar
Your confirmation email and ticket page have Google and Apple or Outlook calendar links. One tap saves the event, time, and place.
Add, edit, and remove teachers
Teachers belong to each night. Paste them in, import a CSV roster, edit a name or room, reset a link, or remove a teacher.
After-school programs and club signups
Use a time slots or spots signup so parents sign kids up for a club session. Each signup covers one date.
Answer a parent's question
Questions parents type in their inbox show under Questions on the Messages page. Reply there and they get it by email and in their inbox.
Answer a question from your school or team
Tap your answer in the email or your inbox, or reply to the text with a number. You can change it later and ask the leader a question.
Archive a team when the season ends
Take a finished season off your school page. Nothing is deleted and you can put it back any time.
Ask families about an unaccounted absence
Notify a family when their child is marked absent and nobody called. The family taps a link to answer and the student clears.
Book back to back times for several children
The planner takes each child and teacher, suggests times next to each other, and books them all at once.
Book rooms with a resource calendar and stop double booking
Mark a calendar as a resource, like the Gym, and any new or moved event that clashes with one already booked is refused.
Quick answers
Can I move someone to a different spot? 路 SignUpGo
Yes. Go to Signups and open the signup. Next to the person's name, pick a spot in Move to and click Move. They get an email that starts with Moved and shows their new spot. Their payment, link, and QR code move with them.
Good to know
- Only open spots with the same price that have not started yet are listed. For a spot with a different price, click Remove next to their name. Any payment is refunded in full, and they can sign up again for the right spot.
- You can move a confirmed person who has not checked in. Someone on the waitlist cannot be moved.
- You can move people even after families can no longer change their own spot.
- Families can also switch themselves: the link in their confirmation email has Switch to another spot.
Can I review events before they go public? 路 CalendarGo
Yes. On one calendar, open Settings and set Contributor changes to Review before public, then click Save settings. Use the school default follows the school wide setting, and Publish instantly skips review. To set it for every calendar, use the Settings section at the bottom of the main Calendar page, pick Review before public, and click Save default. New events and changes from a Publisher then wait as pending review. They show under Needs you, where you click Approve or Reject. Nothing shows on the public calendar until you approve it. Editors, calendar owners, and admins always publish directly.
Can I run conferences over several days? 路 SchoolConferenceGo
Yes. In Dates, one per line, type each date on its own line. Families see the times grouped by day, and teachers see each day under its own heading.
Every date on one night uses the same From and To window, the same meeting length, and the same breaks. If Thursday runs 3:30 to 7:30 and Friday runs 8:00 to 12:00, create two nights, one for each.
On conference day, the Check-in page has a Day picker so you only see one date at a time.
Can I see which families have not booked yet? 路 SchoolConferenceGo
Not as a list. SchoolConferenceGo does not compare bookings against a student roster.
What you can do: click Invite families on a night that is open for booking. It counts the parents in People who have not booked this night and lets you email them the booking link in one click. Families already booked are left out automatically, so you can send it again later as a nudge.
To see who has booked, use the Bookings list on the night page or Download roster (CSV) on Reports.
Can I try it before paying? 路 SchoolConferenceGo
Yes. Start on the Free plan, with no card. Pick SchoolConferenceGo as your one extra product in Settings, and you can run up to 3 conference nights open for booking at a time.
Building a night costs nothing, and you can look at the public page before you publish. When you need more, upgrade to Community or School in Settings, Billing. Everything you set up stays.
Can I upload an event image for a tournament? 路 SignUpGo
No. Tournaments and signup sheets do not take their own image. Your organization's logo shows on the pages families see. Set it in Settings, under Branding.
Can I use this for virtual conferences? 路 SchoolConferenceGo
SchoolConferenceGo is built for in person conference nights. There is no field for a Zoom, Google Meet, or Teams link, and confirmations do not carry one.
If a night is virtual, you can still use it to book the times. Then send the meeting link to every booked family with Message families.
Can teachers block off break times? 路 SchoolConferenceGo
Yes, two ways.
- For everyone: type breaks like 17:00-17:30 in Breaks when you create the night, or under Edit this night before anyone books.
- For one teacher: the teacher opens their private link and taps Block next to any open time. Unblock gives it back.
A time a family already booked cannot be blocked. Blocked times look faded on the booking page and cannot be picked.
Can we block off seats? 路 EventTicketGo
Yes. Seats are blocked in the seat map itself. A blocked seat never shows as open to buyers and is not counted in your capacity. Use it for a tech booth, a camera spot, or seats with no view.
There is no block button on the event page. To block or unblock seats, send the seat list to hello@sizzlego.com and we update the map. If you built your own map file, mark those seats blocked and upload it again.
Giving seats away instead
For board members, cast families, or guests, use comps. Open the event under Tickets, go to Comp tickets, type the guest name and email, pick the seats, and press Issue comp tickets. The guest gets the same QR tickets as a buyer, with no charge and no fee. Only owners and admins can issue comps.
Can we see who's sitting where, and move people? 路 EventTicketGo
Yes, for reserved seat events.
- Go to Tickets and open the event.
- Scroll to Attendees. Each row shows the seat, the name, the serial, what was paid, and the status (Valid, In, Refunded, or Void).
- To move someone, pick an open seat in the Move column and press Move.
The ticket holder gets an email that their seat changed. Their link and QR code keep working and show the new seat at the door. There is no charge for the move.
Good to know
- Only open, unblocked seats are in the list. If it says "full", there is nowhere to move them.
- General admission events have no seats, so there is no Move column.
- Use Download attendees (CSV) for a printable list.
Do I need an account to give? 路 FundDriveGo
No. On the drive or student page, you pick an amount, type your name and an email for the receipt, and pay with a card. There is no login and no password.
- Your receipt comes by email right after you give.
- You can add a note, and you can check Keep my name off the page to give without your name showing.
- If you give every month, each receipt has a link to stop it. No account needed for that either.
Do I need to install any software? 路 SchoolConferenceGo
No. Everything runs in a web browser. Staff sign in to SizzleGo.com. Teachers open a private link. Families open the booking link. Nobody downloads an app.
For check-in on the night, any phone or tablet with a browser works, and its camera can scan a family's QR code.
Still need help?
Tell us what you are trying to do and we will get back to you by email, usually within one business day, sooner during a live event.
For tickets and events, the Ask assistant answers most questions in seconds.