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Answers, step-by-step guides, and a way to reach a person, for every SizzleGo product. Pick your product, search, or ask us.

Guides

SchoolConferenceGoTroubleshooting

A teacher is not showing on the booking page

The night is still a draft, the teacher was never added to this night, a group filter is on, or the teacher has no open times.

SchoolConferenceGoGetting started

Add your school logo and name

Your logo and organization name show at the top of the conference booking page. Set them in Settings.

SchoolConferenceGoFor administrators

Add, edit, and remove teachers

Teachers belong to each night. Paste them in, import a CSV roster, edit a name or room, reset a link, or remove a teacher.

SchoolConferenceGoFor families

Book back to back times for several children

The planner takes each child and teacher, suggests times next to each other, and books them all at once.

SchoolConferenceGoFor families

Book, change, or cancel a conference

Everything a parent does: book from the school's link, change the time or cancel from your email, check in on the night, and answer one question after.

SchoolConferenceGoOn conference night

Check families in on conference night

The Check-in page lists every appointment for the day. Tap Check in as families arrive, or scan the QR code on their phone.

SchoolConferenceGoMessages and reports

Conference reports and the roster download

See bookings, fill rate, and busiest teachers across every night, read family feedback, and download a roster CSV.

SchoolConferenceGoTroubleshooting

Confirmations or reminders are not going out

Check your credits, the family's email and text consent, quiet hours, and the reminder timing. See every message on the family's People page.

SchoolConferenceGoFor administrators

Create a conference night

One form: title, dates, times, meeting length, breaks, and your teacher list. Then publish when it looks right.

SchoolConferenceGoGetting started

Getting started with SchoolConferenceGo

Set your time zone, create a conference night, send teachers their links, publish, and share the booking page with families.

SchoolConferenceGoFor teachers

How teachers see their schedule

Each teacher gets a private link, no password. It shows who is booked, notes, interpreter requests, and lets them block times.

SchoolConferenceGoFor administrators

How the waitlist works

When a teacher is full, families can join a waitlist. When a time opens, the first family waiting is emailed and the first to book gets it.

Quick answers

Can I add new teachers after the night is published? 路 SchoolConferenceGo

Yes. Open the night under Conferences and use Add teachers or Import CSV. The new teacher gets the night's full grid of times and appears on the booking page right away, even while booking is open.

Then click Email each teacher their link, or copy the new teacher's link from the Teacher link column and send it yourself.

Open this answer

Can I book more than one teacher? 路 SchoolConferenceGo

Yes. After you book one teacher, tap All Teachers and book the next. Your details are filled in for you.

  • You can book each teacher once per child.
  • Two of your meetings cannot be at the same time.
  • Your school may set a maximum per family. The page shows it near the top.

For several children, the planner finds back to back times for you. See booking for several children.

Open this answer

Can I cancel anytime? 路 SchoolConferenceGo

Yes. Go to Settings, then Billing, and click Manage billing. Cancel there. Only an owner or admin can do it.

You keep your plan until the end of the period you paid for, then move to Free. Nothing is deleted. On Free, SchoolConferenceGo stays on only if it is your one picked product.

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Can I run conferences over several days? 路 SchoolConferenceGo

Yes. In Dates, one per line, type each date on its own line. Families see the times grouped by day, and teachers see each day under its own heading.

Every date on one night uses the same From and To window, the same meeting length, and the same breaks. If Thursday runs 3:30 to 7:30 and Friday runs 8:00 to 12:00, create two nights, one for each.

On conference day, the Check-in page has a Day picker so you only see one date at a time.

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Can I see which families have not booked yet? 路 SchoolConferenceGo

Not as a list. SchoolConferenceGo does not compare bookings against a student roster.

What you can do: click Invite families on a night that is open for booking. It counts the parents in People who have not booked this night and lets you email them the booking link in one click. Families already booked are left out automatically, so you can send it again later as a nudge.

To see who has booked, use the Bookings list on the night page or Download roster (CSV) on Reports.

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Can I try it before paying? 路 SchoolConferenceGo

Yes. Start on the Free plan, with no card. Pick SchoolConferenceGo as your one extra product in Settings, and you can run up to 3 conference nights open for booking at a time.

Building a night costs nothing, and you can look at the public page before you publish. When you need more, upgrade to Community or School in Settings, Billing. Everything you set up stays.

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Can I use this for virtual conferences? 路 SchoolConferenceGo

SchoolConferenceGo is built for in person conference nights. There is no field for a Zoom, Google Meet, or Teams link, and confirmations do not carry one.

If a night is virtual, you can still use it to book the times. Then send the meeting link to every booked family with Message families.

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Can teachers block off break times? 路 SchoolConferenceGo

Yes, two ways.

  • For everyone: type breaks like 17:00-17:30 in Breaks when you create the night, or under Edit this night before anyone books.
  • For one teacher: the teacher opens their private link and taps Block next to any open time. Unblock gives it back.

A time a family already booked cannot be blocked. Blocked times look faded on the booking page and cannot be picked.

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Do I need to install any software? 路 SchoolConferenceGo

No. Everything runs in a web browser. Staff sign in to SizzleGo.com. Teachers open a private link. Families open the booking link. Nobody downloads an app.

For check-in on the night, any phone or tablet with a browser works, and its camera can scan a family's QR code.

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Do parents need to create an account? 路 SchoolConferenceGo

No. There is no account and no password. To book, a parent types the student's name, their own name, and an email, plus a phone number if the school asks for one.

The confirmation email has a Manage Schedule link to change or cancel. If the email is lost, Find Your Schedule on the booking page sends the links again.

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How do I change or cancel my conference? 路 SchoolConferenceGo

Open your confirmation email and tap Manage Schedule. To move to another time with the same teacher, pick it under Select a New Time and tap Change Time. To cancel, tap Cancel Appointment. Your old time is freed for another family right away.

Lost the email? On the school's booking page, use Find Your Schedule. If the cancel button is grayed out, call the school office. More in book, change, or cancel a conference.

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How do I handle walk in families? 路 SchoolConferenceGo

Open the night under Conferences and click Book for a family. Pick the Teacher (then Show times), type the Student and Parent name, and click Book. Email and phone are optional. Then check them in on the Check-in page.

Only times that have not started yet are offered. This works even after you close booking for families. There is no separate first come line mode; every meeting has a time.

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Still need help?

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