Help center
Answers, step-by-step guides, and a way to reach a person, for every SizzleGo product. Pick your product, search, or ask us.
Guides
A teacher is not showing on the booking page
The night is still a draft, the teacher was never added to this night, a group filter is on, or the teacher has no open times.
Add your school logo and name
Your logo and organization name show at the top of the conference booking page. Set them in Settings.
Add, edit, and remove teachers
Teachers belong to each night. Paste them in, import a CSV roster, edit a name or room, reset a link, or remove a teacher.
Book back to back times for several children
The planner takes each child and teacher, suggests times next to each other, and books them all at once.
Book, change, or cancel a conference
Everything a parent does: book from the school's link, change the time or cancel from your email, check in on the night, and answer one question after.
Check families in on conference night
The Check-in page lists every appointment for the day. Tap Check in as families arrive, or scan the QR code on their phone.
Conference reports and the roster download
See bookings, fill rate, and busiest teachers across every night, read family feedback, and download a roster CSV.
Confirmations or reminders are not going out
Check your credits, the family's email and text consent, quiet hours, and the reminder timing. See every message on the family's People page.
Create a conference night
One form: title, dates, times, meeting length, breaks, and your teacher list. Then publish when it looks right.
Getting started with SchoolConferenceGo
Set your time zone, create a conference night, send teachers their links, publish, and share the booking page with families.
How teachers see their schedule
Each teacher gets a private link, no password. It shows who is booked, notes, interpreter requests, and lets them block times.
How the waitlist works
When a teacher is full, families can join a waitlist. When a time opens, the first family waiting is emailed and the first to book gets it.
Quick answers
Can I add new teachers after the night is published? 路 SchoolConferenceGo
Yes. Open the night under Conferences and use Add teachers or Import CSV. The new teacher gets the night's full grid of times and appears on the booking page right away, even while booking is open.
Then click Email each teacher their link, or copy the new teacher's link from the Teacher link column and send it yourself.
Can I book more than one teacher? 路 SchoolConferenceGo
Yes. After you book one teacher, tap All Teachers and book the next. Your details are filled in for you.
- You can book each teacher once per child.
- Two of your meetings cannot be at the same time.
- Your school may set a maximum per family. The page shows it near the top.
For several children, the planner finds back to back times for you. See booking for several children.
Can I cancel anytime? 路 SchoolConferenceGo
Yes. Go to Settings, then Billing, and click Manage billing. Cancel there. Only an owner or admin can do it.
You keep your plan until the end of the period you paid for, then move to Free. Nothing is deleted. On Free, SchoolConferenceGo stays on only if it is your one picked product.
Can I run conferences over several days? 路 SchoolConferenceGo
Yes. In Dates, one per line, type each date on its own line. Families see the times grouped by day, and teachers see each day under its own heading.
Every date on one night uses the same From and To window, the same meeting length, and the same breaks. If Thursday runs 3:30 to 7:30 and Friday runs 8:00 to 12:00, create two nights, one for each.
On conference day, the Check-in page has a Day picker so you only see one date at a time.
Can I see which families have not booked yet? 路 SchoolConferenceGo
Not as a list. SchoolConferenceGo does not compare bookings against a student roster.
What you can do: click Invite families on a night that is open for booking. It counts the parents in People who have not booked this night and lets you email them the booking link in one click. Families already booked are left out automatically, so you can send it again later as a nudge.
To see who has booked, use the Bookings list on the night page or Download roster (CSV) on Reports.
Can I try it before paying? 路 SchoolConferenceGo
Yes. Start on the Free plan, with no card. Pick SchoolConferenceGo as your one extra product in Settings, and you can run up to 3 conference nights open for booking at a time.
Building a night costs nothing, and you can look at the public page before you publish. When you need more, upgrade to Community or School in Settings, Billing. Everything you set up stays.
Can I use this for virtual conferences? 路 SchoolConferenceGo
SchoolConferenceGo is built for in person conference nights. There is no field for a Zoom, Google Meet, or Teams link, and confirmations do not carry one.
If a night is virtual, you can still use it to book the times. Then send the meeting link to every booked family with Message families.
Can teachers block off break times? 路 SchoolConferenceGo
Yes, two ways.
- For everyone: type breaks like 17:00-17:30 in Breaks when you create the night, or under Edit this night before anyone books.
- For one teacher: the teacher opens their private link and taps Block next to any open time. Unblock gives it back.
A time a family already booked cannot be blocked. Blocked times look faded on the booking page and cannot be picked.
Do I need to install any software? 路 SchoolConferenceGo
No. Everything runs in a web browser. Staff sign in to SizzleGo.com. Teachers open a private link. Families open the booking link. Nobody downloads an app.
For check-in on the night, any phone or tablet with a browser works, and its camera can scan a family's QR code.
Do parents need to create an account? 路 SchoolConferenceGo
No. There is no account and no password. To book, a parent types the student's name, their own name, and an email, plus a phone number if the school asks for one.
The confirmation email has a Manage Schedule link to change or cancel. If the email is lost, Find Your Schedule on the booking page sends the links again.
How do I change or cancel my conference? 路 SchoolConferenceGo
Open your confirmation email and tap Manage Schedule. To move to another time with the same teacher, pick it under Select a New Time and tap Change Time. To cancel, tap Cancel Appointment. Your old time is freed for another family right away.
Lost the email? On the school's booking page, use Find Your Schedule. If the cancel button is grayed out, call the school office. More in book, change, or cancel a conference.
How do I handle walk in families? 路 SchoolConferenceGo
Open the night under Conferences and click Book for a family. Pick the Teacher (then Show times), type the Student and Parent name, and click Book. Email and phone are optional. Then check them in on the Check-in page.
Only times that have not started yet are offered. This works even after you close booking for families. There is no separate first come line mode; every meeting has a time.
Still need help?
Tell us what you are trying to do and we will get back to you by email, usually within one business day, sooner during a live event.
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