Help center

Export your staff list to a CSV file from your student information system or a spreadsheet. Go to Conferences, open the night, and under Import a teacher roster (CSV) pick the file and click Import CSV.

Give the file a header row. Columns for name, email, grade or subject, and room are found by their header words, in any order. Only a name is required. No accounts are made for teachers; each one gets a private link instead.

If the import does not work, see CSV import troubleshooting.

Teacher imports belong to SchoolConferenceGo, the conference tool. Go to Conferences, open your conference, and import your teacher list there. See How do I import my teacher roster? and CSV import errors. Signup sheets do not need a teacher list.

Go to Ads and click the campaign. While it runs, click Pause. Spending stops.

To start again, click Resume and confirm. The same cap still applies. Resuming takes someone who can publish Ads, like an owner, an admin, or a Manager on Ads.

Resume is refused when spend is already at 95 percent of the cap, when spending has run far ahead of pace, or when the campaign has ended. To keep going after it ends, plan a new campaign.

A campaign can also pause on its own. The page says why next to Paused:

• The spend guard paused it near the cap or for spending too fast.
• Landing page is down: every few minutes AdGo checks that the page or link you promote loads. If it does not, the campaign pauses so no money goes to a broken page.

There is no delete button for a campaign today. Pause it, or let it end.

You do not need to. Everyone on a signup gets a reminder email the day before, at the hour set in Reminder the day before at. Change the hour under Edit details and spots and click Save changes. Families who add a mobile number and tick the text box also get a text. To send your own note, use Message the volunteers on the signup page. An email costs 1 credit and a text costs 3 credits per 160 characters.

Go to Settings, then Billing. Under Payouts, click Connect Stripe and finish Stripe's form with your bank and tax details. It takes about five minutes, and only an owner or admin can do it. Once connected, the card shows Stripe connected, and paid spots, memberships, shop orders, and entry fees all go to that account. To change your bank later, click Update payout details.

A signup with paid spots cannot be published until Stripe is connected, so families never reach a pay step that does not work.

Open the calendar and scroll to Who can edit. Pick a level for each team member and click Save: No access, Viewer, Editor, Publisher, or Calendar owner. Editors publish changes directly. Publishers go through review when the calendar requires it. Owners and admins always have full access. To add someone new, go to Team, enter their email, and click Send invite. On the Team page you can also give Calendar access to all calendars or to just one.

Open the link your school sent. Tap Find Times next to your child's teacher, pick a time, fill in your details, and tap Book Slot. You get a confirmation email right away with a link to change or cancel.

Step by step help is in how to book a conference.

Credits pay for the emails and texts SchoolConferenceGo sends to families. One credit is one cent. An email is 1 credit. A text is 3 credits for each 160 characters.

Uses credits: booking confirmations, reminders, waitlist emails, Invite families, and Message families.

Free: the email that sends teachers their link, and the morning after feedback question.

Every plan includes credits each month: 400 on Free, 1,500 on Community, and 2,500 on School and District. Included credits refresh monthly. Credits you buy never expire. See your balance under Credits at the bottom of the left menu, and buy packs in Settings, Billing. Turn on Auto refill so you never run dry on conference night.

Before you send an invite or a message, the confirm box shows the most it can cost.

Every plan includes credits each month: Free 400, Community 1,500, and School and District 2,500. One credit is one cent. An email costs 1 credit and a text costs 3 credits per 160 characters. Reminders, messages to volunteers, and renewal reminders use credits. Newsletters, including the ones you start from Campaigns, are free. See your balance in Settings, under Credits, where you can also turn on Auto refill so a send never fails. Buy a credit pack under Settings, then Billing.

Through a private link. On the night page, click Email each teacher their link, or copy a teacher's link from the Teacher link column. The teacher opens it and sees their bookings. There is no password and nothing to set up.

More detail in how teachers see their schedule.

Three ways to start:

• We build it. Email your seating diagram, even a phone photo of a paper one, to hello@sizzlego.com. We build the map with row letters, seat numbers, accessible seats, and any blocked seats. It then shows up in the Seat map list when you create an event.
• Upload a file. On Create an event, pick Upload a new one under Seat map, choose your Seat map file (JSON), and give it a Seat map name.
• Skip seats. Pick General admission, buyers pick how many and set a capacity. Nothing to upload.

A map is saved to the venue, so every future event in that room can reuse it.

Price zones

Once an event uses the map, press Paint price zones on the event page. Click or drag to paint seats into tiers like Front, Mid, and Rear, then press Save tiers. Set each tier's dollars under Prices on the event page.

Each confirmed person sees a QR code on their signup page, the one linked from their confirmation email. Set a door PIN on the signup's Check-in and safety card. Staff scan the code with a phone camera, type the PIN once, tap Unlock check-in, then tap Check in. Without a PIN, the code shows Show this at the front desk, and you check people in from the signup page. See Check volunteers in at the door with a PIN.