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SizzleGo

Accessibility

Every parent, volunteer, buyer, and organizer should be able to use SizzleGo. We build to WCAG 2.1 AA, we check our work, and we say plainly what is not there yet. Updated October 1, 2026.

The standard

SizzleGo is built to the Web Content Accessibility Guidelines (WCAG) 2.1 at level AA. That is the standard named in the ADA Title II rule for state and local governments, including public schools, and in Section 508. Schools and districts can read our conformance report, a VPAT, at the link below.

Download the SizzleGo VPAT (PDF). It covers every WCAG 2.1 A and AA criterion with a status and a note.

Where we stand

SizzleGo is partially conformant with WCAG 2.1 AA. Partially conformant means most of the content meets the standard and we have a short list of known gaps, each with a workaround, listed below. Our September 16, 2026 review found no failures on any page in an automated check of the public site, the resident app, and the signed in organizer app.

What we do

  • Our design system fixes color, type, spacing, and motion in one place, with contrast ratios written into the rules. Every button and link has a visible focus ring. Reduced motion turns off every animation, including confetti.
  • Forms use real labels, real buttons, and error text you can read, not color alone. The public sign up, booking, ticket, and giving forms work without JavaScript.
  • Pages carry landmarks, one heading per page, titles, and the page language, including the translated versions.
  • We run an automated WCAG check on every page whenever the look of the site changes, and we review keyboard and screen reader use by hand.

Known gaps

  • The photo crop tool in the GazetteGo resident profile is drag only. You can upload a photo without cropping it, and town staff can crop it for you.
  • Reserved seats are held for 10 minutes while you pick, and 30 minutes once you start checkout. Sign in links for GazetteGo residents last 15 minutes. Family home sign in links last 30 minutes, and text codes last 10 minutes. These limits keep seats fair and accounts safe, and you can take a seat or request a link again at any time.
  • The moving strip of organization names on the home page pauses when you hover over it or move keyboard focus to it, and stops entirely under reduced motion. A pause button is on the list.
  • On the reserved seat map, each open seat is its own stop when you move with the Tab key, so getting past a large map to the order panel takes many presses. A skip link is on the list.
  • Form field borders on white cards are lighter than the 3:1 the guidelines ask for. Every field has a visible label above it and a strong focus ring. Darker borders are on the list.
  • Some live updates inside the organizer app, such as counts that change while you work, are not yet announced to screen readers.

Works with

SizzleGo is tested in current versions of Chrome, Safari, Firefox, and Edge, on desktop and phones, with VoiceOver on Mac and iOS and NVDA on Windows. It is built with HTML, CSS, JavaScript, and WAI-ARIA, and it does not need a plug in.

Tell us

If something on SizzleGo does not work for you, write to hello@sizzlego.com with the page and what happened. A person answers within five business days, and we fix what we can right away. Mailing address: 871 Oklahoma Ave, Manchester, MO 63021.

If you are a school or district and need the VPAT in another format, or a signed copy for a procurement file, ask at the same address.

How we checked

This statement rests on our own review. On October 1, 2026 we ran an automated check with axe-core 4.13 across every public page, every parent page, and every organizer screen of a test school with 800 families, and walked signing up, booking, buying tickets, and giving with the keyboard alone. We also tested the busiest screens by hand with a screen reader in September, and we build against our own design rules. We will update this page and the VPAT when anything above changes.