Help center

No. There is no setup fee and no exit fee for EventTicketGo. On the Free plan you pay nothing up front, only the payment fee on money you collect. Community is $399 a year or $39 a month if you want every product and no limits. See pricing.

Your data leaves with you. Open any event under Tickets and use Download attendees (CSV) in the Attendees section. It lists every ticket, the buyer, the seat, and the check in time. Every buyer is also saved in People, your one contact list.

Yes, one ticket at a time, with no account.

1. Open Open your tickets in the confirmation email.
2. Under the ticket, tap Send this ticket to someone else.
3. Type Their name and Their email, then tap Send it.

The new person gets an email with their own link and QR code. The old QR code stops working, so only the new holder gets in. They can send it on again the same way.

Good to know

• Transfers close when the event starts, and a ticket already scanned at the door cannot be sent.
• The money stays with the first order, so a refund still goes back to the person who paid.
• Organizers see who has each ticket in the Attendees list, marked "from" the buyer.

You choose it per event, on the create page under Price, in Who pays the fee:

• Buyer, shown before paying adds the fee on top at checkout. You keep the full ticket price.
• We do, out of the ticket price keeps the price as printed. The fee comes out of what you receive.

After you create the event, the choice is locked for that event. The event page shows it next to Prices. Changing it later would change what earlier buyers were charged. To switch, use Duplicate to start a fresh copy, or pick the other option on your next event.

Card processing is inside the one fee, so there is nothing separate to split.

Yes. Seats are blocked in the seat map itself. A blocked seat never shows as open to buyers and is not counted in your capacity. Use it for a tech booth, a camera spot, or seats with no view.

There is no block button on the event page. To block or unblock seats, send the seat list to hello@sizzlego.com and we update the map. If you built your own map file, mark those seats blocked and upload it again.

Giving seats away instead

For board members, cast families, or guests, use comps. Open the event under Tickets, go to Comp tickets, type the guest name and email, pick the seats, and press Issue comp tickets. The guest gets the same QR tickets as a buyer, with no charge and no fee. Only owners and admins can issue comps.

Yes, for reserved seat events.

1. Go to Tickets and open the event.
2. Scroll to Attendees. Each row shows the seat, the name, the serial, what was paid, and the status (Valid, In, Refunded, or Void).
3. To move someone, pick an open seat in the Move column and press Move.

The ticket holder gets an email that their seat changed. Their link and QR code keep working and show the new seat at the door. There is no charge for the move.

Good to know

• Only open, unblocked seats are in the list. If it says "full", there is nowhere to move them.
• General admission events have no seats, so there is no Move column.
• Use Download attendees (CSV) for a printable list.

No. Buyers open your event link, pick seats or how many tickets, type a name and email, and pay with a card. Apple Pay and Google Pay show up when their phone supports them.

The confirmation email has an Open your tickets link. That page holds a QR code for each ticket. They show it at the door. No password, no download, and no printing.

From the same page they can add the event to their calendar, send a ticket to someone else, or ask for a refund. If they lose the email, they can get it again at Find my tickets.

Accessible seats are marked on your seat map with their own symbol. Buyers pick them on the same page, at the same price as nearby seats. A buyer can pick the seat next to it for a companion in the same order.

Nobody is ever asked for proof of a disability.

Good to know

• Which seats are accessible is set in the seat map. To change them, email hello@sizzlego.com.
• The app does not hold accessible seats back or pair them only with companions. If you need some held, block them in the map and give them out with comp tickets.
• General admission events have no seats, so plan accessible space in the room yourself.

Three ways to start:

• We build it. Email your seating diagram, even a phone photo of a paper one, to hello@sizzlego.com. We build the map with row letters, seat numbers, accessible seats, and any blocked seats. It then shows up in the Seat map list when you create an event.
• Upload a file. On Create an event, pick Upload a new one under Seat map, choose your Seat map file (JSON), and give it a Seat map name.
• Skip seats. Pick General admission, buyers pick how many and set a capacity. Nothing to upload.

A map is saved to the venue, so every future event in that room can reuse it.

Price zones

Once an event uses the map, press Paint price zones on the event page. Click or drag to paint seats into tiers like Front, Mid, and Rear, then press Save tiers. Set each tier's dollars under Prices on the event page.

No. An order that collects nothing pays nothing. Set the price to $0 and buyers get the same QR tickets, emails, and door scanning as a paid event. You do not need Stripe connected to publish a free event.

The fee applies only to money collected. If a free event also sells paid extras, like a program, the one payment fee for your plan applies to that order. A promo code that brings an order to $0 also means no fee.

To give seats away on a paid event, use Comp tickets on the event page. Comps carry no charge and no fee.

Not a problem. EventTicketGo is built for school plays, concerts, and nonprofit nights, not arenas.

1. Go to Tickets and press Create an event. Add a title, date, venue, and price.
2. Press Publish and share the link or the Download QR poster.
3. On show night, press Make a door link and text it to each volunteer. Their phone becomes the scanner. That is the whole training.

No seat map yet? Pick general admission and sell by count. Want a second set of eyes before your first show? Write to hello@sizzlego.com.

A chargeback is when a buyer asks their bank to reverse a card payment. When that happens on a ticket order, Stripe tells the SizzleGo team, and we respond to the bank through Stripe before the deadline.

We may email you for proof, such as the order and the check in time. You can find both on the event page: the Orders table and Download attendees (CSV), which includes when each ticket was scanned.

Good to know

• Tickets on a disputed order are not switched off by the app. If you want to stop a ticket, refund or cancel the order from the Orders table.
• The easiest way to avoid chargebacks is a clear refund window. Buyers inside it can refund themselves.

Card processing is included in the one payment fee. There is no second Stripe line. The rate depends on your plan: 5.9% + 60 cents on Free, 4.9% + 60 cents on Community, 4.4% + 50 cents on School, and 3.9% + 40 cents on District. It is charged once on the whole order, not per ticket.

Buyers see the fee before they pay when you pick Buyer, shown before paying. If you pick We do, out of the ticket price, it comes out of your share. Your Earnings page shows the fees on every show.