Ask families about an unaccounted absence

When a student is marked absent and the school has not heard from home, the family gets asked. It happens on its own after a short wait, and you can also do it right away.

Steps

1. Go to Front office. On This morning, find the student in Unaccounted.
2. Click Notify family. Every guardian on file for that student gets the message.
3. The row now says "family asked". If you still hear nothing, click Ask again.
4. When a family answers from their link, the student moves to Out or Late on the board.

Set the wait time

1. Go to Front office, then Roster and settings.
2. Under School settings, set Minutes after an absence mark before the family is asked. Pick 0 to 60. The default is 10.
3. Click Save. Only an owner, an admin, or a Principal can change this.

Good to know

• The message says the child was marked absent and the school has not heard from the family, with a link to their family page.
• It goes by email, and by text to guardians who agreed to texts. Email costs 1 credit and a text costs 3 credits.
• The automatic ask goes out once per absence. A run that is still open when the school day ends closes on its own.
• Notify family is grayed out when the student has no guardian on file.
• The Run trail on the board shows each step and when it happened.