Message families who booked

Message families sends your note to every family with a booking on one night. Each family gets it once, even if they booked several teachers. Use it for a room change, a running late heads up, or a weather update.

Steps

1. Go to Conferences, click the night, then click Message families.
2. The card shows how many families it reaches and the credit cost.
3. Type a Subject and a Message.
4. Tick Also send as a text to families who opted in if it is urgent.
5. Click the Send to button, which shows the number of families, and confirm.

Good to know

• Your message is sent exactly as you write it. It is not translated. For families who booked in Spanish or another language, write it in both languages in the same message.
• This is a notice about their booking, so it goes out right away, texts included, even late in the evening.
• A text carries your organization name and the message, cut off at 320 characters. Keep it short.
• Cost: 1 credit per email, 3 per text for each 160 characters.
• It works on open and closed nights. The Sent table keeps a record of each message.
• A family booked by the office with no email only gets the text, and only if they said yes to texts.