A donor disputed a charge with their bank. What now?

A dispute, or chargeback, is when a donor asks their bank to take back a payment instead of asking you for a refund.

What happens

• Stripe tells SizzleGo right away. Under how payments are set up, SizzleGo is the one that answers the bank through Stripe, before the bank's deadline.
• The payment shows as Disputed in Recent activity on your Money page.
• If we need proof, like the donor's receipt or messages you had with them, we will contact you. Please answer quickly.

How to avoid them

• If a donor asks for their money back, refund them with Refund (the button shows the amount) on the drive. That is faster for them and avoids a dispute.
• Keep your drive's title and story clear, so donors know the charge when they see it on a statement.