Refund a fee or a permission slip fee paid by card

If a trip is cancelled or a family was charged by mistake, you can refund a fee they paid by card. The money goes back to their card.

Refund a school fee

1. Go to Front office, then Fees, and tap the fee name.
2. Find the student. Their status says Paid by card.
3. Type a reason in Reason, optional if you like.
4. Tap the Refund button with the amount on it, like Refund $25.00, and confirm.

Refund a permission slip fee

1. Go to Front office, then Forms, and tap the form.
2. Find the student. Their status says Signed and paid.
3. Add a reason if you like, tap the Refund button with the amount on it, and confirm.

The slip stays signed. Its status changes to Signed, fee refunded.

Good to know

• A refund cannot be undone.
• The family gets an email. The money is back on their card in five to ten business days.
• The refund includes the card processing the family paid for that fee.
• If a parent paid several fees in one card payment, only the fee you refund goes back. The others stay paid.
• Only card payments can be refunded here. Cash and checks you hand back yourself. If you marked cash, a check, or a waiver by mistake, tap Undo on that row instead.
• Refunds show in Money as a minus in the Refunded column.