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SizzleGo

Help center

Answers, step-by-step guides, and a way to reach a person, for every SizzleGo product. Pick your product, search, or ask us.

Guides

SignUpGoEvent Templates

Find a meeting time (Huddle Up)

SignUpGo has no voting poll. To find a time, send a survey with a checkbox question that lists the times, or offer time slots.

SignUpGoEvent Templates

Fundraiser template

The Fundraiser template opens FundDriveGo, the fund drive tool, where donors give by card with no account.

SignUpGoSports Tournaments

Generate pools, schedules, and brackets

Generate the bracket, round robin, or pools from confirmed teams, assign courts and times, enter scores, and correct a result.

SignUpGoTeam & Security

Invite your team and set what they can do

Invite board members and helpers by email, pick an access preset like PTA volunteer, and change their access any time.

SignUpGoFor families

Join the PTA and pay your dues

Open your school's join link, pick a level, and pay by card. No account needed. Your receipt comes by email.

SignUpGoTeams

Link tournaments and signup sheets to a team

Show a team's tournaments and signup sheets in its section, so families find them in one place.

SignUpGoVolunteers and check-in

Log volunteer hours and get the yearly report

Record how long each volunteer helped after an event, then see hours by person for the school year and download a CSV.

SignUpGoPTA membership

Manage PTA members: roster, cash payments, refunds, and renewals

See who joined, add cash and check members, refund a card payment, and remind last year's members to renew.

SignUpGoEvent Templates

Parent-teacher conference template

The Parent-Teacher Conference template opens SchoolConferenceGo, where families book a time with each teacher.

SignUpGoEvent Templates

Professional development session signups

Let staff pick a training session or workshop time, with a cap on each, from one link. Track who came with check-in.

SignUpGoMessaging

Reminders and messages for a signup

Everyone gets a reminder email the day before at the hour you pick. Families can add a text reminder. You can message everyone too.

SignUpGoEvent Templates

Run a potluck signup

List dishes and drinks by category with how many of each you need, so families pick what to bring and nobody brings the same thing.

Quick answers

How do I send reminders to people who signed up? 路 SignUpGo

You do not need to. Everyone on a signup gets a reminder email the day before, at the hour set in Reminder the day before at. Change the hour under Edit details and spots and click Save changes. Families who add a mobile number and tick the text box also get a text. To send your own note, use Message the volunteers on the signup page. An email costs 1 credit and a text costs 3 credits per 160 characters.

Open this answer

How do I set up Stripe payments? 路 SignUpGo

Go to Settings, then Billing. Under Payouts, click Connect Stripe and finish Stripe's form with your bank and tax details. It takes about five minutes, and only an owner or admin can do it. Once connected, the card shows Stripe connected, and paid spots, memberships, shop orders, and entry fees all go to that account. To change your bank later, click Update payout details.

A signup with paid spots cannot be published until Stripe is connected, so families never reach a pay step that does not work.

Open this answer

How do messaging credits work? 路 SignUpGo

Every plan includes credits each month: Free 400, Community 1,500, and School and District 2,500. One credit is one cent. An email costs 1 credit and a text costs 3 credits per 160 characters. Reminders, messages to volunteers, and renewal reminders use credits. Newsletters, including the ones you start from Campaigns, are free. See your balance in Settings, under Credits, where you can also turn on Auto refill so a send never fails. Buy a credit pack under Settings, then Billing.

Open this answer

How does QR code check-in work? 路 SignUpGo

Each confirmed person sees a QR code on their signup page, the one linked from their confirmation email. Set a door PIN on the signup's Check-in and safety card. Staff scan the code with a phone camera, type the PIN once, tap Unlock check-in, then tap Check in. Without a PIN, the code shows Show this at the front desk, and you check people in from the signup page. See Check volunteers in at the door with a PIN.

Open this answer

How is the payment fee calculated? 路 SignUpGo

Each paid order carries one fee, with card processing included: 5.9% + 60 cents on Free, 4.9% + 60 cents on Community, 4.4% + 50 cents on School, and 3.9% + 40 cents on District. Orders that collect nothing pay nothing. By default the fee is added to the family's total, and they see it before they pay. To cover it yourself, tick We absorb the fee on paid spots. The fee for your plan shows on the form wherever you set a price.

Open this answer

What does SignUpGo cost? 路 SignUpGo

SignUpGo is free for everyone. No card, no trial, no time limit. So are CalendarGo and GazetteGo, and the free plan adds one more product of your choice.

Free carries up to 2 organizers, 3 active signups at a time, 200 households, and 400 message credits a month. That is enough to email every household on the plan twice over, so you can actually send.

You only pay when you collect money. Paid slots carry one all in payment fee of 5.9% + 60c on Free, card processing included, shown before you publish. A sheet that charges nobody costs nothing.

Outgrown it? Community is $399 a year, or $39 a month, for all 8 products with unlimited organizers, signups, and households, 1,500 credits a month, and a lower fee of 4.9% + 60c. See the pricing page.

Open this answer

What happened to SportsHubGo? 路 SignUpGo

SportsHubGo became Teams. Each team season is now a section on your school page, next to your calendar, signups and fund drives, so families find everything in one place.

  • Build and edit teams under Signups, then Teams.
  • Every team you made before is still there, with the same schedule and links.
  • Old team links open the team's section on your school page.

Open this answer

What happens after I publish a signup? 路 SignUpGo

The signup goes live at once. Right after you publish, an It is live. Now share it. panel gives you the link, Copy link, Text it, Email it, and Open the page so you can see what families see. The Open card keeps a QR code for flyers, and later it holds the link too. Paste the link in an email or group text, or send it in a campaign. Click Close signups any time to stop new signups. People already signed up keep their spots and still get their reminder.

Open this answer

What happens if I publish a paid signup before connecting Stripe? 路 SignUpGo

You cannot publish it yet. A signup with paid spots stays a draft until Stripe is connected. The signup page says This sheet has paid spots. Connect Stripe so families can pay you, then publish.

  1. Click Connect Stripe on the signup page. It takes you to Settings, then Billing.
  2. Finish Stripe's form.
  3. Open the signup again and click Publish.

Signups with only free spots publish as usual. See How do I set up Stripe payments?

Open this answer

What is a tournament, and how is it different from a ticketed event? 路 SignUpGo

A tournament is for the teams that play. Captains register teams, you generate a bracket, round robin, or pools, and you enter scores as winners advance. Find it under Signups, then Tournaments. A ticketed event is for the people who watch. It sells seats to a play, concert, or game in EventTicketGo, under Tickets. Tournaments do not sell spectator tickets, so use both if you need both.

Open this answer

When and how will I get paid? 路 SignUpGo

Every payment, from paid spots, memberships, shop orders, and tournament entry fees, goes straight to your organization's own Stripe account. SizzleGo then pays out to your bank once a day, for every payment that has cleared in Stripe, usually about two business days after it is made. The payment fee is taken out when the payment is made. Go to Money to see what came in by tool and every payout to your bank. See How fast does money reach the bank?

Open this answer

Where do I find my signup link again? 路 SignUpGo

Go to Signups and click the signup. If it is open, the Open card at the top has the link with Copy link, a QR code you can save or print, and Open public page. If it says Draft or Closed, click Publish or Reopen first. The link never changes.

Open this answer

Still need help?

Tell us what you are trying to do and we will get back to you by email, usually within one business day, sooner during a live event.

For tickets and events, the Ask assistant answers most questions in seconds.

We never sell your address. We use it only to reply.