What about chargebacks?

A chargeback is when a buyer asks their bank to reverse a card payment. When that happens on a ticket order, Stripe tells the SizzleGo team, and we respond to the bank through Stripe before the deadline.

We may email you for proof, such as the order and the check in time. You can find both on the event page: the Orders table and Download attendees (CSV), which includes when each ticket was scanned.

Good to know

• Tickets on a disputed order are not switched off by the app. If you want to stop a ticket, refund or cancel the order from the Orders table.
• The easiest way to avoid chargebacks is a clear refund window. Buyers inside it can refund themselves.