What if a teacher is absent on conference day?

Use Teacher is out on the night page. You do not need to reach the teacher.

Mark the teacher out

1. Go to Conferences and click the night.
2. Under Teachers, click Edit or mark out under the teacher's name.
3. In Teacher is out, tick the day or days they are out. A one day night has nothing to tick.
4. Type the Reason families read, like "Ms. Chen is out sick today."
5. Click Mark out and confirm.

What happens

• Every time of theirs still ahead on those days closes. Families cannot book them, and nobody on the waitlist is told a time opened.
• Each family booked with them on those days is cancelled and emailed in their language, with your reason and a link to pick another time or another teacher. Families who said yes to texts also get a text.
• If booking is closed, the email asks the family to contact the school instead of sending a link.
• A meeting that has already started is left alone.
• The teacher's row shows Out with the days and your reason. Their own link shows the closed times. Each step is kept in the audit log.

If the teacher can come after all

• Click Teacher is back under their name. The times you closed open again, including a team that closed because of them. Times the teacher blocked on their own stay blocked.
• Families who were cancelled are not rebooked or told. Call them, or book them again with Book for a family.

Good to know

• Teams the teacher sits on: if someone else on the team can come, the team keeps its times and families keep their bookings. The team's row shows who is missing, so use Message families to tell them. If nobody else on the team can come, the team's times close and its families are told, the same as the teacher's own.
• A cancelled family who was also on that teacher's waitlist is taken off it, so they are never offered a time with a teacher who is out.
• If a substitute will meet families, add them with Add teachers. Bookings cannot be moved from one teacher to another, so families book the substitute themselves from the link in their email.
• To tell one teacher's families something else, like running late or a room change, use Message families and pick that teacher.