See, move, and cancel bookings

The night page lists every standing booking. Your team can change them for families, which is handy when a parent calls.

Steps

1. Go to Conferences and click the night. Scroll to Bookings.
2. Each row shows When, Teacher, Family, and Student. An Interpreter tag means the family asked for one. Arrived means they checked in.
3. To move a family, pick a time in Move to and click Move. Only the same teacher's open times are listed. The family gets their new time.
4. To cancel, click Cancel and confirm. The family is emailed, and the first family on the waitlist for that teacher is told a time opened.
5. To book for a family, open Book for a family, pick the Teacher, click Show times, then pick the time, fill in Student and Parent name, and click Book.

Good to know

• Email is optional when you book for a family. With no email, they only hear from us by text if you tick The family said yes to text reminders. Otherwise tell them the time on the phone.
• Pick their Language for their messages so the confirmation and reminder go out in it.
• You can still book for a family after you close booking.
• For a spreadsheet of every booking, use Download roster (CSV) on Reports.