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SchoolConferenceGoTroubleshooting

The times look wrong or are in the wrong time zone

For families

Every time on the booking page, in your emails, and on your Manage Schedule page is in the school's time zone, not your phone's. Under the dates, the page says which zone, like Times are Central Daylight Time. If you are in another zone, count the difference before you pick.

For school staff

  1. Go to Settings and check Time zone under Organization profile. Fix it and click Save profile.
  2. A night keeps the time zone it was created with. Changing Settings later does not change nights you already made.
  3. If a night was made in the wrong zone and nobody has booked, open Edit this night, pick the right Time zone, and click Save.
  4. Once a family books, the zone is locked. If families already booked, email hello@SizzleGo.com with your school name and the night, and we will help.

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