See who got your message

Every send has a delivery report. It shows each family, each channel, and why anyone was missed. Families not reached are listed first, so you know who to call.

Steps

1. Go to Messages.
2. In Recent sends, click the message. Right after a send you can also click See who got it.
3. Read the tiles at the top: Families, Reached, Not reached, and counts for emails and texts.
4. Scroll the table. A Not reached badge marks the families to follow up with.
5. Click Download CSV to save it.

What the statuses mean

• Sent or Delivered: it went out. Delivered can take a few minutes to show.
• Bounced: the email address did not work.
• Held for quiet hours: the text goes out in the morning.
• In their MessageGo inbox (daily digest): they got it in their inbox.
• Skipped: with a reason, like no email on file, no mobile number, unsubscribed, opted out of texts, or never agreed to texts.
• Not sent: out of credits: the send stopped. Add credits and send again.

Good to know

• Leaders see reports for their own groups. Owners and admins see all of them.
• This shows delivery, not who read it. To know who acted, add a button or a question.