Find families who need a call

Some families stop reading email. The Connection page shows who has gone quiet, so someone can pick up the phone.

Steps

1. Go to Messages and click Who needs a call.
2. Read the top line: the share of families who are current, and how many have gone quiet.
3. Look at Worth a call. Each family shows their phone number, how many things are waiting, how many days, and whether they read in the app.
4. Tap a phone number to call on a phone.

What the words mean

• Current: nothing is waiting on them.
• Waiting: something is open, but it is recent.
• Quiet: something has waited more than 7 days with no sign of them.

Good to know

• It is built only from messages with a button or a question in the last 30 days. Plain announcements do not count.
• It never uses email opens.
• Leaders see only families in their groups. Admins see everyone.
• Parents never see this page.