Not seeing something on your family home?
Your family home shows what is under the email or mobile number you signed in with, plus the kids your school lists you as a guardian for. If something is missing, it is usually one of these.
It is under a different email
A ticket, signup, or gift belongs to the email typed when it was made. If you used another email, tap Sign out on this device and sign in with that one. The confirmation email for each item also still works on its own.
Someone else bought it
A ticket or signup made by your partner, a grandparent, or a friend shows on their family home, not yours. Ask them to forward the confirmation email. For a ticket, they can tap Send this ticket to someone else on their ticket page and send it to your email.
A school or a kid is missing
- The school may have a different email or phone for you. Ask the front office to check it.
- Grades, attendance, forms, and fees show only for kids the school lists you as a guardian for. If the school removed you as a guardian or limited your access, those items stop showing right away. Ask the school office if you think that is a mistake.
- If the school turned off your family page, that school's grades and fees are hidden. Other schools still show.
It is old
Past items stay under Earlier for 12 months.
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