Attendee Management

Plans change. A parent needs to move conference time slots. A volunteer swaps shifts. A ticket buyer wants to upgrade. SignUpGo's attendee management lets you move registrations between slots, change status, manually check attendees in, resend confirmation emails, and export everything to CSV - all from the event management dashboard.

When to use it

• Parent asks to move their conference slot to a different teacher
• Volunteer needs to swap their Saturday shift for Sunday
• Confirming a pending attendee after an offline payment
• Checking in a walk-up attendee who lost their ticket
• Exporting the roster for printed sign-in sheets

What you get

• Move an attendee from one slot to another with a single click
• Reschedule with automatic email notification to the attendee
• Manual status change (pending → confirmed → checked-in → cancelled)
• Resend confirmation or reminder emails individually
• Bulk CSV export of all attendees with custom fields
• Check-in from the dashboard or via the QR scanner
• Clear Pending vs Confirmed badge in the attendee list

Setup

1. Open the event from your dashboard and click the Attendees tab
2. Find the attendee in the list (use search or filters)
3. Click the attendee row to open the detail drawer
4. Use the Move button to assign them to a different slot
5. Use the Status dropdown to change their state
6. Click Resend Email to re-deliver the confirmation with any updated info
7. For walk-up check-in, click Check In or scan their QR code from the Scan tab

Tips

• Move rather than cancel-and-recreate - it preserves payment status and history
• When moving an attendee, the system emails them the new slot automatically
• Use CSV export before each event to have a backup printed sign-in sheet
• Pending means payment is still processing - don't move those until they confirm
• The check-in timestamp is saved, which helps for post-event attendance reports