Refund a donation

Use this when a donor gave by mistake, gave twice, or asks for their money back.

Steps

1. Go to Fundraising and open the drive.
2. Scroll to Gifts and find the donor.
3. Type a reason in the box if you want. It goes in the email to the donor.
4. Click Refund (the button shows the amount), then confirm.

Good to know

• The whole amount the donor paid goes back to their card, fees included. There are no partial refunds.
• It cannot be undone. Check the name and amount before you confirm.
• The drive's total and the student's total go down by the gift. The gift moves to the Refunded table with the date and reason.
• For a monthly donor, this refunds one month only. To stop future months, use Stop in Monthly donors.
• Store orders are refunded from the drive's Shop & items page.
• Refunding quickly when a donor asks helps avoid a bank dispute.