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My drive will not publish: what is missing?

If Publish is grayed out or shows an error, one of these is the cause.

Check these

  1. Stripe is connected. If you see "Connect Stripe before publishing. Gifts need somewhere to land," go to Settings, then Billing, and click Connect Stripe. The Fundraising page also shows a reminder until this is done.
  2. Your plan has room. The Free plan allows 3 live drives at a time. End one with End the drive, or upgrade to Community for no limit.
  3. Your role can publish. If the drive says "An owner or admin publishes this. You can keep building it," ask an owner, an admin, or a teammate with Manager or Admin access to Fundraising to click Publish. Access is set under Team.

Good to know

  • A drive needs a title, a goal, and an end date when you create it. Everything else, like the cover picture and roster, can be added before or after you publish.
  • The tip card at the top of the drive suggests what to do next, like adding the rest of your roster.
  • An ended drive shows Reopen the drive instead of Publish.

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