What if someone can't find their ticket or their phone died?

Lost the email? Go to Find my tickets, type the email used to buy, and press Resend my tickets. Tickets for every upcoming event go back to that address. Check the spam folder too. This also works for someone who was sent a ticket.

Phone died? Borrow any phone, sign in to that email, and open the ticket from there. Or use Find my tickets on the borrowed phone.

For door staff

An organizer can open the event under Tickets and look at Attendees to confirm the person's name, seat, and whether their ticket was already scanned. Keep a printed list from Download attendees (CSV) at the door for these moments.

If a ticket will not scan, the scanner can type the short code printed under the QR, like ABCD-2345, in Enter a code by hand.