What do staff see when they scan a ticket?

The scanner shows one big result you can read at arm's length:

• Welcome, Steve with the seat, like "Row F Seat 12". If the order has extras, it adds "Also: 2 Program" so you can hand them over.
• Already in: Steve with the seat and the time it was first scanned. This stops a shared screenshot from getting two people in.
• Wrong event when the ticket is for a different show.
• Ticket not valid when it was refunded or cancelled.
• Not a ticket when the code is not one of yours.

Below the camera is Enter a code by hand with a Check ticket button. Type the short code printed under the QR, like ABCD-2345. Capitals, spaces, and the dash do not matter. Use it when a ticket will not scan or the phone has no camera. You can also turn the buyer's screen brightness up and try again, or ask the organizer to find the name in Attendees on the event page.