What happens to your fee when we refund someone?

When an order is refunded, our payment fee is refunded too, card processing included. The buyer gets back everything they paid, and a refunded order costs you nothing in fees.

Refunds are for the whole order. You can refund any order from the Orders table on the event page with the Refund button. Buyers can refund themselves until the number of days you set in Refunds until, days before. After that, they can send a request, which shows up under Refund requests for you to Approve and refund or Deny.