What happens if we have to cancel an event?

Open the event under Tickets and scroll to Cancel the show. Type one line about what happened, tick I understand every order is refunded, and press Cancel the show and refund everyone. Only owners and admins can do this.

Every buyer is refunded in full, ticket fee included, and emailed. The public page then says the event was cancelled. This cannot be undone. If a refund does not go through, the page lists who, and Retry refunds tries again.

Moving the date instead

To reschedule, change Starts under Event details and press Save details. Every buyer gets an email with the new date. Their tickets keep working. Buyers who cannot make it can refund themselves inside your refund window.