SizzleGo
SchoolConferenceGoTroubleshooting

My payment or upgrade failed

Common payment issues:

  1. Card declined - Verify your card details are correct. Check with your bank if the issue persists.

  2. Insufficient funds - Ensure your account has sufficient balance.

  3. Card restrictions - Some cards block international or online transactions. Contact your bank to authorize the payment.

  4. Expired card - Update your payment method if your card has expired.

To update your card:

  1. Go to Settings > Billing
  2. Click "Update Card" (or "Add Card" if none is on file)
  3. Enter new card details

To upgrade or change your plan:

  1. Go to Settings > Plans
  2. Click "Upgrade Plan" (or the button for the specific plan you want)

For refunds or billing questions: Email support@sizzlego.com with your school name and we'll assist you within 24 hours.

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