SchoolConferenceGoTroubleshooting
My payment or upgrade failed
Common payment issues:
Card declined - Verify your card details are correct. Check with your bank if the issue persists.
Insufficient funds - Ensure your account has sufficient balance.
Card restrictions - Some cards block international or online transactions. Contact your bank to authorize the payment.
Expired card - Update your payment method if your card has expired.
To update your card:
- Go to Settings > Billing
- Click "Update Card" (or "Add Card" if none is on file)
- Enter new card details
To upgrade or change your plan:
- Go to Settings > Plans
- Click "Upgrade Plan" (or the button for the specific plan you want)
For refunds or billing questions: Email support@sizzlego.com with your school name and we'll assist you within 24 hours.