My payment or upgrade did not go through

Plans and credit packs are paid on the Billing page through Stripe. Only an owner or admin can pay or change billing.

If a card was declined

1. Go to Settings, then Billing.
2. Under Plans, click the plan button again, like $399 a year or $39 a month for Community, and try another card on the Stripe page.
3. If you left the Stripe page, Billing says Checkout cancelled. Nothing changed. No money moved.

Update the card on file

1. On Billing, click Manage billing.
2. Stripe opens. Update your card, see past invoices, or switch between monthly and yearly.

Pay by invoice

School plans can be paid by invoice. Add a reply to email in Settings first, then click Request an invoice under School. You can add a PO number. The plan turns on when the invoice is paid.

Good to know

• After a successful payment, the plan updates within a few seconds.
• A card is often declined for a school purchase limit. Ask your bookkeeper, or use the invoice.
• Questions? Email hello@SizzleGo.com with your school name.