Urgent vs. normal, the daily digest, and quiet hours

Every message is normal unless you check Urgent on the Message step. Here is the difference.

Normal messages

• Families who use the MessageGo inbox get it in their inbox right away. It also goes in their one daily digest email, instead of a separate email.
• Everyone else gets the email now.
• Texts sent during quiet hours wait and go out in the morning. The delivery report shows them as Held for quiet hours.
• Families who unsubscribed do not get it.

Urgent messages

• Check Urgent: email and text everyone now, even overnight.
• It goes to every family right away, by email and text, including inbox families.
• It is not held for quiet hours. It reaches families who unsubscribed from routine mail.
• Use it for a moved game or a cancelled practice, not for a bake sale.

Quiet hours

Your quiet hours run from 9 pm to 8 am in your organization's time zone. Set the time zone in Settings, under Time zone. Each parent can also set their own quiet hours for the digest in their inbox.

Good to know

• Texts still only go to families who agreed to texts and have not texted STOP, urgent or not.
• For closures and safety news, use the emergency alert instead.