Send a message to families

Send one message to every family, or just one grade or classroom. Families get it by email, and you can add a text for those who agreed to texts.

Before you start

You need to be an owner or admin, or a team member with Manager access or above to the Front office. The Office staff preset is an Editor, so it cannot send these until you raise it to Manager on Team.

Steps

1. Go to Front office, then Message families.
2. Under Who, pick Everyone, a grade, or a classroom. Each choice shows how many families it reaches.
3. Type a Subject and your Message.
4. Tick Also text families who opted in if you want a text too.
5. Tick Urgent safety notice only for safety news. Texts then go out right away, even at night. Otherwise a text sent during quiet hours waits for morning.
6. Click Send to families and confirm.

Good to know

• Sending runs in the background. You see progress, and you can leave the page.
• The Sent list shows each message, who it went to, and how many were reached.
• Each email costs 1 credit and each text costs 3 credits. Above the button, the page shows what a short message to the whole school costs with texts on, and how many credits you have. A long message costs more per text.
• Clicking the button twice does not send twice.
• Each email ends with a link to the family's own page.